posted 10-04- 09:03 AM               

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I am currently a MSN ISP subscriber and have been happy with the servic but where the service is going is what has me worried. The current preview for the next edittion of MSN involves the movement of the existing email service to Hotmail - a service anyone can get for free, that as a subscriber, I would basically be paying for through my monthly fee.

To make things more interesting, MSN has teamed up with Radio Shack to offer MSN DSL to the masses for $39.95, a decent price. The down side is that the projected plan for existing dial up subscribers to upgrade to DSL involves the customer to shell out 50% of the current monthly fee times the number of months remaining on the initial contract. Obviously, MSN has their customers coming and going.

Aside from the initial agreement offering email as part of the package deal, the only recourse for the MSN subscriber is to refuse the terms of the new and any future customer service agreement forcing MSN to drop you as a subscriber or a class action lawsuit against MSN for breach of contract on the customer side.

If you are a current MSN subscriber, perk up and check out the MSN customer service area, including the new agreement and MSN preview 2 (don't download it as it WILL convert you unrecoverably to HOTMAIL). For confirmation that I am not lying about the 50% monthly fee times the number of months leftover on the contract, email customer support and inquire. While you are at it, feel free to voice your opinions about MSN moving to Hotmail.

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posted 10-04- 09:35 AM               

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Spanky here...

Wacky, Why did you sign a contract just for internet access>?

I like small local places that take care of u.

My last ISP let a month slide with no late charges, Lets see a huge corp do that.

Now I'm with bell, they would never do that for a customer, Its the only way to get DSL right now though cause they are charging local ISPs an arm and a leg to lease the lines needed to run DSL.

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posted 10-04- 11:09 AM               

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I think the right name for the place my bud has his DSL from is 'Flash.com'. He pays $29.95 per month for 468k(at least 400k) up and down.

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posted 10-04- 09:15 PM               

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A friend of mine is on MSN. It came as part of a package deal with a computer she bought. Over a couple of years it works out to slightly less than she was paying. The problem is, MSN keeps dropping her. She's thinking of trying to figure out some way to switch.

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